For a government-backed consumer-facing financial guidance website: led implementation of new navigational structure to better match users' mindsets when visiting the site; led complete overhaul of outdated organisation design system; product design of pages & tools for new money guidance offerings.
Leading the launch of the first makerspace in EY offices to support our people's maker mindset, physical product & service prototyping, and experimentation with new technologies.
Leading the formation of the EY Sustainability Lab within the London wavespace™ to inspire & facilitate sustainability conversations with our clients. Connecting with other sustainability labs globally to align on a centrally-driven operation strategy.
Senior UX Design Consultant
Mar 2021 - May 2022
Delivered Accelerated Service Transformation Design playbook for a UK Government department to better serve each of the 67m people living in the UK.